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West Side Bank & Trust
1501 Summit Ave.
Fort Worth, TX 76102
T: (800) 287-8522
P: (817) 335-5955
F: (817) 336-0151
Email the Bank
Lobby Hours
M-Th: 9 a.m. to 4 p.m.
F: 9 a.m. to 5 p.m.
Drive-Thru Hours
M-F: 8 a.m. to 5 p.m.
Sa: Closed

Consumer Complaint Process

West Side Bank & Trust is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against West Side Bank & Trust should contact the Texas Department of Banking.

West Side Bank & Trust also engages in the money transmission and/or currency exchange business as an authorized delegate of American Express Company under Chapter 151 of the Texas Finance Code. If you have a complaint, first contact the consumer assistance division of American Express Company at 1-800-221-7282, if you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking.

Consumers/customers may file complaints with the Texas Department of Banking by contacting the Department through one of the means indicated below:

Texas Department of Banking
In Person or U.S. Mail: Texas Department of Banking
2601 North Lamar Boulevard
Suite 300
Austin, Texas 78705-4294
Telephone Number: 1-877-276-5554 (toll free)
Fax Number: (512) 475-1313
E-mail Address: consumer.complaints@dob.texas.gov
Website: www.dob.texas.gov

Notificación de Denuncia de Consumidores

West Side Bank & Trust es alquilado bajo las leyes del Estado de Texas y por las leyes estatales está sujeta a supervisión reglamentaria por el Texas Department of Banking. Cualquier consumidor que desee presentar una queja contra West Side Bank & Trust debe comunicarse con el Texas Department of Banking.

West Side Bank & Trust también participa en la transmisión de dinero o negocio de intercambio de moneda como un delegado autorizado de American Express Company en virtud del capítulo 151 del código de finanzas de Texas. Si tiene una queja, primero contacte la división de asistencia al consumidor de American Express Company al 1-800-221-7282, si tiene una queja sin resolver en relación con la transmisión de dinero de la empresa o actividad de cambio de moneda, dirija su queja ante el Texas Department of Banking.

Los consumidores/clientes pueden presentar quejas con el Texas Department of Banking por ponerse en contacto con el Departamento a través de uno de los medios que se indica a continuación:

Texas Department of Banking
Personalmente o por correo de los EE.UU.: Texas Department of Banking
2601 North Lamar Boulevard
Suite 300
Austin, Texas 78705-4294
Número telefónico: 1-877-276-5554 (sin cobro)
Número de fax: (512) 475-1313
Correo electrónico: consumer.complaints@dob.texas.gov
Sitio Web: www.dob.texas.gov

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